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Printer Offline? How to Fix It Step by Step

Most “printer offline” messages come from a lost network connection and are fixed by reconnecting.

Steps

Check the printer is on, awake and showing no error on its screen or lights.
Make sure the printer and your device are on the same Wi-Fi network.
Restart the printer, the router and your phone or computer, in that order.
Print a network configuration page to check the printer has a Wi-Fi connection and an IP address.
On a computer, open the printer queue, cancel stuck jobs and turn off “Use printer offline” if it is ticked.
If it is still offline, remove the printer from your device and add it again, or reconnect it with the maker's app.

A changed router or Wi-Fi password disconnects the printer; repeat the Wi-Fi setup.
Updating the printer's firmware through the maker's official app or website can fix connection bugs.

Updated November 4, 2026. Menu names and buttons differ by model; your printer's official manual has the exact steps.